My Cart 0 items: $0.00


Returns & Cancellations, Warranty and Exchanges 

Vape Fuel Bottle Swap Program

NON-VAPE FUEL LIQUIDS: Due to recent developments, we are currently suspending our non-Vape Fuel e-liquid bottle swap program. Check back to see if we are to re-institute this program at a later date.

VAPE FUEL LIQUIDS: If you have Vape Fuel e-liquids that you've purchased from us within 60 days that aren't moving, we'll swap those flavors out for others that do sell better in your market. Requirements include:
- Ordered from us within 60 days
- Sealed and unopened
- No additional nicotine added
- NOT from a sample package
- Label is intact, undamaged
- You pay for shipping back to us
- We will swap for flavors equal or lower in price (For instance, you can send back Artisan flavors and get House blend flavors. But you can't get Platinum flavors for House Blend flavors, for example)

Other restrictions may apply. Contact Us for more details, any questions you may have or to set up your bottle swap with us.

--------------------------------------------------------------------------------

Returns, Repairs and Exchange Policy
Effective April 28, 2015
Please read and acknowledge our warranty and return policy.

THERE WILL BE NO REFUNDS ISSUED ONCE AN ORDER HAS PLACED AND CREDIT CARD WAS CHARGED.
THEREFORE FOR ANY CANCELATION A 20% RESTOCKING FEE WILL BE APPLIED WITH NO EXCEPTION. NO REFUNDS OR RETURNS ON E-LIQUID.
NO WARRANTY ON ATOMIZERS OR CARTOMIZERS
EXCHANGE PARTS WILL NOT BE SENT UNTIL THE ORIGNAL PART IS RETURNED TO US AND EVALUATED. SHIPPING IS AT THE CUSTOMERS EXPENSE FOR PARTS RETURNED TO VAPE-FUEL.COM. THE DEFAULT WARRANTY PERIOD FOR ALL PRODUCTS IS 30 DAYS UNLESS OTHERWISE SPECIFIED IN THE PRODUCT DESCRIPTION. Warranties for hardware will not be honored without original product packaging and manufacturer warranty cards.
PLEASE TEST ALL PRODUCTS UPON ARRIVAL. THE WARRANTY PERIOD EXPIRES WHETHER YOU TEST IT OR NOT. 

For products that have failed outside of the warranty period, Please contact us via our RETURN DEPARTMENT to help find a solution.

Products that are functional, not sold by vape-fuel.com, determined to be out of warranty or damaged by misuse will be sent back without exchange. 

Eligibilty for refunds, repairs or exchanges are limited to products determined to have manufacturing defects or premature failure. Products that are damaged through misuse, negligence, abuse or modified or repaired by anyone other than vape-fuel.com are not eligible for exchange.

Use our RETURN DEPARTMENT to initiate a request if you feel you have a defective product. Instructions will be provided after a request is initiated.

Shipping fees are non-refundable.

Disposable E-Cigarrettes 
Disposable e-cigarette kits are not eligible for exchange or refund unless DOA and a RMA (Return merchandise authorization) is submitted within 14 days of receipt of your order. Please use our RETURN DEPARTMENT if you feel you have received a DOA disposable e-cigarette.

Catridges and Cartomizer 
Cartomizers and cartridges have no warranty and all purchases are final on these products.

Other Support, Warranty, Exchange or Return questions
Please use our RETURN DEPARTMENT  for all  questions, support or other issues that we may be able to help you with.

Return, Repair, Exchange Processing Procedure
We strive for your satisfaction with your purchase and we want to help you resolve issues as quickly as possible.

Your timely return of products in question will help us expedite resolving the issue. In the event that we do not have a product in stock we will send a simliar product of equal or greater value, or provide a refund at our discretion.

E-Liquid Policy

See above for our Vape Fuel Bottle Swap program. If your request does not meet those program requirements, we are unable to offer returns, refunds or exchanges for any e-liquid products.

Fulfillment Errors
Requests to correct fulfillment mistakes that are made by vape-fuel.com resulting in your receipt of incorrect or missing items in your order will be accepted for 30 days after the receving your order.

Requests for missing or incorrect items will not be accepted after 3 days from the date you have received your order.

Please inspect your order immediately upon arrival,and if you feel there is an error please submit a request through our RETURN DEPARTMENT and  Instructions will be provided once a request is submitted.

Multiple Product Orders 
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will  be charged for all products at time of purchase. You will only be charged for shipping at the rate quoted to you on your purchase invoice if an order is split into multiple shipments.

Order Acceptance Policy 
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. vape-fuel.com  reserves the right at any time after receving of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Out-of-Stock Products 
We will ship your product as it becomes available. Orders usually ship within 24 hours of receipt but may be delayed due to arriving shipments that contain products that you have ordered. Orders placed on Friday, Saturday, Sunday or any major holiday may not ship until the following Monday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment.

You agree that no claims about safety, health benefits or uses for the products were specifically stated byvape-fuel.com 

You assume all liability for proper use of the products purchased from vape-fuel.com 

vape-fuel.com will not be held liable for any personal and/or property damage, illness, injury or financial loss caused by the use of the products or inability to use the products purchased from vape-fuel.com 

Products sold by vape-fuel.com have not been reviewed by the FDA and are not intended to treat, diagnose, prevent or cure any disease.

Comments/reviews posted by visitors or customers of vape-fuel.com or associated websites do not represent the opinion of vape-fuel.com, its employees, representatives, parent company, or anyone associated with any of the entities listed here.