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Customer Service


Mailing/Shipping Address
2003 Southern Blvd #102-126, Rio Rancho, NM 87124
505-658-9344 or 888-578-7347
Fax 505-892-6041, all email addresses same

Shipping & Delivery
We charge standard UPS ground fees of all Distributor orders within the Continental US and Canada. All orders MAY take up to 7 business days to be shipped out (depending on stock numbers, holidays, unforseen product delays, etc). Usual turn around from placing your order to order shipment is 1-3 business days. Some items on this site are shipped separately from their respective producers, and will arrive separately from items shipped from our warehouse. We can not guarantee shipping times for those items, as that is the responsibility of our partner vendor suppliers. You can always contact us with any questions or concerns about any order you have placed with us.
Privacy & Security
You can view our full Privacy and Security Policies by going here.
Returns & Replacements
Unless otherwise stated, all sales are final. There are no refunds or returns on e-liquid. No refunds on any devices, e-cigarettes, tanks, mods, RDAs, atomizers, cartomizers, or any non-e-liquid products unless specifically stated otherwise. No warranty on cartomizers or atomizers. For our full Returns Policy, please click here.
Ordering
All orders placed through vape-fuel.com are encrypted.
Payment, Pricing & Promotions
All payments accepted online through vape-fuel.com are encrypted, and no payment information is saved (unless you have fillled out the Vape Fuel CC Authorization form).
Viewing Orders
You can view any current or past order placed through vape-fuel.com by logging into your account. You can also use those past orders to re-order any specific order again. This is all as of April 28th, 2015. Any orders placed before that date through vape-fuel.com, or any order placed through any other website is not available for viewing through this wedsite.
Updating Account Information
You can update your name, billing and shipping addresses, and password once you have logged into your account here. You can not change your email address, as that is used as your account identification. If you wish to change the email address associated with your account, contact us at warehouse@vape-fuel.com